February 06, 2023 – CraigBGP Team

First Aid - Help & Solutions for Hogwarts Legacy

You're running into issues with Hogwarts Legacy? We're here to help!

Are you having troubles with Hogwarts Legacy, or are you wanting help to locate a certain bonus? Never fear as we've got special help just for you with guides on common problems + how to acquire certain items. We'll be updating this as frequently as we can to give you an up to date list on common problems.

Help from Gamesplanet doesn't stop here. If you're experiencing issues, which are not covered by this entry, feel free to reach out to us by email. We're happy to help to get you going – [email protected]. Try to be as specific as possible and add screenshots wherever appropriate.

Don't forget: we're humans, too. Avoid shouting at us please and be nice!

This entry will be extended over time, be sure to check back every once in a while.

Problems & Solutions

Coming Soon.

FAQ

Comments

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Deprivable Example 1 0 12.05.2024 08:00

I'm trying to login but it is showing invalid email

What should I do ?

CraigBGP Team 1 0 12.05.2024 08:01

Email [email protected] and we'll help you out.

Ghastly Hippopotamus 1 0 02.07.2023 11:38

i right now logout steam account, and after login the game is started unpacking...

CraigBGP Team 2 0 02.07.2023 11:43

Enjoy the game :)

Ghastly Hippopotamus 1 0 02.07.2023 12:50

@CraigB

thank you, it's work :)

Brian W 1 0 02.07.2023 10:17

I have the Deluxe version purchased here but Steam is telling me App not Released and I have restarted Steam multiple times. Who can I speak with to see if I have the right code?

CraigBGP Team 2 0 02.07.2023 10:19

We're aware of the issue, seems Warner are having some tech issues getting the Deluxe Access going. Hopefully this will be resolved shortly. We have no control over this sadly.

We have reached out to Warner to resolve this and hope to have a response soon.

Brian W 1 0 02.07.2023 10:20

Interesting. Others on the Steam forums that have the Deluxe versions are working. I am wondering if it's bad keys sent to various stores versus people who purchased them there

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SimplyXCosmic 1 0 02.07.2023 01:20

I bought the deluxe edition but the code I got only gives me the normal edition

RafalMGP Team 1 0 02.07.2023 02:25

You can't see the edition in the library, there is always the standard title and packshot of the game displayed.

If you want to check the edition you go to your account details and look under "Licences and Product Key Activations". The specific edition is listed there. For buyers of the Digital Deluxe you should see "Hogwarts Legacy: Digital Deluxe Edition "

So don't worry, it's perfectly normal to only see the regular game title in the games list and on your Steam home screen.

The game Early Access haven't launched yet. It starts at 19:00 CET / 10 am PST / 1pm EST

Hope this clarifies :)

Medivheren 1 0 02.07.2023 10:18

@RafalM

I also bought the Deluxe Edition and is already past 1PM EST and is still not playable, I'm not sure if is an edition issue or if anyone else is experiencing the same issue?

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Hogwarts Legacy Steam Key

Hogwarts Legacy

First Aid - Help & Solutions for Hogwarts Legacy

Problems & Solutions

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