I think so because im having same issue and closing the app uninstalling battle m met etc is all tjhey know how to do. I still cant play I sent them screen shots to. I mean this is just screwed up.

Please stop calling us a scan, we're an official retailer for the game (even listed on the COD website). The game is waiting in your account page and needs to be activated.

You haven't confirmed your email yet. Please confirm it and you'll be able to activate your game.