Is it possible to refund?

I played it for 1 hour. My computer cannot handle it even though it should (GTX 1050 TI, I7 4790S) and it's just unplayable with 25-35 fps on lowest settings.

How to go about this?

Here's a screenshot https://i.gyazo.com/347eedf00317acd525fe49dec7e965c2.png