Hi there, please reach out to our support at [email protected] and we will look into it for you.

Also please note this isn't a steam key but a direct activation on Ubisoft Connect. The steps as well as buttons on your order page describe the steps. In case you need more detailed guide you'll find one in our support section: https://us.gamesplanet.com/support/23-activations/183-activation-with-ubisoft-connect