No download button?
I bought the Deluxe Edition but under the "My Games" page I am unable to find any download button whatsoever. The box at the side that normally shows how to access your game is also completely blank.
In the 1920s, on the East Coast of the United States, the half-submerged city of Oakmont is gripped by supernatural forces. You're a private investigator, uncovering the truth of what has possessed the city and corrupted the minds of its inhabitants... and yours.
ActionI bought the Deluxe Edition but under the "My Games" page I am unable to find any download button whatsoever. The box at the side that normally shows how to access your game is also completely blank.
I see no download button either. I've tried on Chrome, Edge, and Firefox. I have all adblockers off. I have no DNS filters.
Gamesplanet, has this really been an issue for almost a year with no fix?
Screenshot: https://i.imgur.com/BRIQUqd.png
EDIT: I'm not used to customer support actually being helpful; I feel bad for being so cranky now. Craig/GP responded quickly and this has been resolved for me. Thanks y'all!
replyWe're aware of the bug related to not enabling purchases, however you can shoot us an email and we'll happily resolve it for you in the meantime.
replyI emailed support and Craig immediately resolved my issue and now I can download the game. Thank you Craig. You the real MVP.
replyI also don't have a download button. I see the replies, I will email gamesplanet.
replyShoot us an email and we'll help you out.
replyI am unable to download the game. I have tried both, the download button as well as individual files. I have also tried turning off firewall while downloading, but I cannot get it to work. Any help is appreciated.
replyEmail [email protected] and we'll help you out
replyThe game is not downloading successfully for me. I tried the installer and I tried downloading each file separately. When I tried downloading each file separatly, file two gave me the error.
replyEmail [email protected] and we'll help you out.
replyI have the same problem with the standard edition - no download button - is this due to the copyright problems regarding this game - tried multiple browsers so that is not the issue
replyHey, so the issue with your order is that you didn't confirm it and that caused problems with the order page. I've replaced the game on your account so you can download now.
replyIt could be a problem with your browser, would suggest using another or if the problem persists email us via [email protected] and we'll help you out.
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