No download button?
I bought the Deluxe Edition but under the "My Games" page I am unable to find any download button whatsoever. The box at the side that normally shows how to access your game is also completely blank.
PC
The Sinking City Steam Key
The Sinking City
In the 1920s, on the East Coast of the United States, the half-submerged city of Oakmont is gripped by supernatural forces. You're a private investigator, uncovering the truth of what has possessed the city and corrupted the minds of its inhabitants... and yours.
Action
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14 Comments
Comments
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Nezteb
1 0
(Edited)
I see no download button either. I've tried on Chrome, Edge, and Firefox. I have all adblockers off. I have no DNS filters.
Gamesplanet, has this really been an issue for almost a year with no fix?
Screenshot: https://i.imgur.com/BRIQUqd.png
EDIT: I'm not used to customer support actually being helpful; I feel bad for being so cranky now. Craig/GP responded quickly and this has been resolved for me. Thanks y'all!
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CraigBGP Team
1 0
We're aware of the bug related to not enabling purchases, however you can shoot us an email and we'll happily resolve it for you in the meantime.
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Nezteb
1 0
@CraigB
I emailed support and Craig immediately resolved my issue and now I can download the game. Thank you Craig. You the real MVP.
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blueeighty2
1 0
I also don't have a download button. I see the replies, I will email gamesplanet.
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CraigBGP Team
1 0
Shoot us an email and we'll help you out.
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Kutaru
1 0
I am unable to download the game. I have tried both, the download button as well as individual files. I have also tried turning off firewall while downloading, but I cannot get it to work. Any help is appreciated.
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SomeChickIDK
1 0
The game is not downloading successfully for me. I tried the installer and I tried downloading each file separately. When I tried downloading each file separatly, file two gave me the error.
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CraigBGP Team
1 0
Email [email protected] and we'll help you out.
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Ken C
1 0
I have the same problem with the standard edition - no download button - is this due to the copyright problems regarding this game - tried multiple browsers so that is not the issue
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CraigBGP Team
1 0
Hey, so the issue with your order is that you didn't confirm it and that caused problems with the order page. I've replaced the game on your account so you can download now.
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CraigBGP Team
1 0
It could be a problem with your browser, would suggest using another or if the problem persists email us via [email protected] and we'll help you out.
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