PC

ELDEN RING Steam Key

ELDEN RING

A New World Created by Hidetaka Miyazaki and George R. R. Martin

Windows PC  Action
$59.99 -10% $53.99 To the Shop-Page

Comments on ELDEN RING

180 Comments
» Write a comment
Gamesplanet Avatar
MisterBones 1 0

Is there any chance we'll be getting the keys a few days before launch so we can do the pre-install? I see that some things evidently aren't finalized, so I understand if you don't have a definitive answer yet.

reply
Gamesplanet Avatar
CraigBGP Team 4 0

Keys should be available in time for the preload, assuming there is one. Worry not we're working directly with Bandai and will get keys as soon as they are available.

reply
Gamesplanet Avatar
MisterBones 1 0
@CraigB

Thanks for the prompt reply.

reply
Gamesplanet Avatar
Otrain56 1 0

Australian here is it not possible to just be sent the right key when available?

reply
Gamesplanet Avatar
RafalMGP Team 1 0

Hi there, sadly it's not that easy as we are contractually obliged to sell the region locked key in the region it comes from (US keys on US store, EU keys on EU). However customer has the right to buy the key from whatever storefront he chooses.

reply
Gamesplanet Avatar
Phantorang 2 0

Was sad to see the game would no longer work out in my region, but at least it was easy to get refund.

reply
Gamesplanet Avatar
CraigBGP Team 1 0

Unfortunately the region restrictions are out out of our hands and were only informed recently by the publisher, which affects all retailers. If you still wish you can grab it from the UK/DE/FR store.

Either way we'll refund the purchase for you.

reply
Gamesplanet Avatar
Phantorang 1 0 (Edited)
@CraigB

How long does it take before I can spend my refunded money in the UK/DE/FR store? Right now it only looks like I can spend the refunded money here in the US store.

reply
show more (7)
Gamesplanet Avatar
HappyZavulon 1 3

The information keeps changing so I am requesting a refund and buying it somewhere else.

Maybe next time sort out details like this BEFORE you start selling pre-orders.

reply
Gamesplanet Avatar
CraigBGP Team 4 1

Hey, it's changed once and that was a decision from the publisher who only recently decided that it would be this way. We had no say in this choice. I understand the frustration but it was out of our control. It's not just us, all stores are in the same boat.

You're of course free to request a refund as you like, we will be reaching out shortly to explain the situation to all customers.

reply
Gamesplanet Avatar
HappyZavulon 1 2
@CraigB

All I am saying is that if you are unsure if a key would work or not - don't advertise that it will, now I have to wait 5 days to get my money back which is a bit annoying.

reply
show more (1)
Gamesplanet Avatar
SigusmundVilsko 3 0

I would really appreciate a heads up if I need to refund this order as my steam store is NZ which I find out now is not supported, even tho I preordered more than 2 months ago…

Alternatively receiving a UK key would work so hopefully this can be resolved

reply
Gamesplanet Avatar
CraigBGP Team 3 0

We know the regional lock situation isn't clear cut, we're working on things and will be in touch as soon as possible to let you know about it. If you'd prefer you can request a refund and pick it up from the UK store instead.

reply
Gamesplanet Avatar
SandMan_Yaz 1 0 (Edited)

So just now it says that it is region locked after I pre-ordered the game months ago. What the hell?

Also, since I'm from Saudi Arabia, can I get the German/British or French steam key if the US one is region locked for me even though I pre-ordered on the US store? Will I get my money back to my bank account if I want a refund? I have so many questions hopefully you guys can provide some answers at least.

reply
Gamesplanet Avatar
CraigBGP Team 3 0

Hey there, we'll address the situation soon. Region locks were only recently added by the publisher and we need to clarify things before we get in touch with customers.

Worry not we'll be in touch soon with the answer and what's happening next.

reply
Gamesplanet Avatar
StylishRed 1 0

Wait until recently it was fine but I just noticed that it says:
Purchase the region safe version from: Gamesplanet UK, Gamesplanet Germany, Gamesplanet France
Will not activate in your region!
Do I need to refund ? I have pre ordered this months ago I didn't know of these restrictions

reply
Gamesplanet Avatar
CraigBGP Team 2 0

For now you do not need to worry, we're trying to discuss things with the publisher. We'll reach out to customers affected prior to release, if you prefer you can buy it from the UK/DE/FR store instead or wait for feedback.

reply
Gamesplanet Avatar
StylishRed 1 0 (Edited)
@CraigB

I would rather wait but like I said I am from EU and when I pre ordered it it said that the game activates in my region, but if need be I will refund I guess

reply
show more (1)

My Tools

Start a new discussion

Shortlink: https://gplnk.com/173901