I just bought a 2nd copy of Elden Ring to give to a friend, but it's under review? Could you possibly speed this up somehow? I'm hoping my friend can preload the game before release since they go to sleep soon. Thank you! <3
Everything with the first copy went very smoothly!
Just wanted to say I'm happy to see how good the support seems to be here. Checked in on this page a couple of times over the past couple days for the status of the pre load, and every time I saw some helpful comment from the GP Team. Thanks a lot for the communication!
Locks were changed weeks ago, which was a decision by the publisher. We have no control over that, but you can always purchase from the UK/DE/FR stores and it'll work for you.
Hope you enjoy the game friend, try not to die too many times! If something looks at you angrily, stare at it until it falls on the ground and stab it with your sword!
As mentioned in the notice, Bandai will send keys to all partners in the morning (EU time) so that's not much longer. You'll still be able to preload, you just need to wait for them to send the keys to us. Sorry the situation is not ideal and we hoped we'd get keys sooner but its out of our hands right now.
When your key is available an email will be sent to let you know you can pick it up and preload.
Thank you for explaining! I think some of us may just be slightly impatient that they may not arrive before release. Thank you for explaining that it's not the case here though!
Keys will be sent by Bandai as soon as possible, you'll be able to preload but it may be just after the preload goes live. Worry not you will be able to preload. We cannot speed up the key delivery unfortunately.
Bandai just posted the release+preload schedule saying Steam preload will be available on the 22nd for North/South Americas so are we getting the keys on the 22nd?
I just bought a 2nd copy of Elden Ring to give to a friend, but it's under review? Could you possibly speed this up somehow? I'm hoping my friend can preload the game before release since they go to sleep soon. Thank you! <3
replyEverything with the first copy went very smoothly!
Hi there, your order was approved. Have fun! :)
replyJust wanted to say I'm happy to see how good the support seems to be here. Checked in on this page a couple of times over the past couple days for the status of the pre load, and every time I saw some helpful comment from the GP Team. Thanks a lot for the communication!
replyNo worries I hope you enjoy the game later this week :)
replyIt was showing a week ago that is activates in my region . Now that while I was about to preorder. It says it won't activate in my region
replyLocks were changed weeks ago, which was a decision by the publisher. We have no control over that, but you can always purchase from the UK/DE/FR stores and it'll work for you.
replyWell thanks
replygot my code and am downloading the game for SIXTY CANADIAN DOLLARS thanks for the huge money save gamesplanet team take care!
replyHope you enjoy the game friend, try not to die too many times! If something looks at you angrily, stare at it until it falls on the ground and stab it with your sword!
replywill do friend, good luck with your adventure!
replyHello! The pre-load has gone live, is there any news on the keys yet and when they'll arrive? Or if they have been sent in yet etc?
replyAs mentioned in the notice, Bandai will send keys to all partners in the morning (EU time) so that's not much longer. You'll still be able to preload, you just need to wait for them to send the keys to us. Sorry the situation is not ideal and we hoped we'd get keys sooner but its out of our hands right now.
When your key is available an email will be sent to let you know you can pick it up and preload.
replyThank you for explaining! I think some of us may just be slightly impatient that they may not arrive before release. Thank you for explaining that it's not the case here though!
replyThe game is coming out in a couple days, I was wondering when the keys will be sent out, I was hoping it would arrive in time for pre-load.
replyKeys will be sent by Bandai as soon as possible, you'll be able to preload but it may be just after the preload goes live. Worry not you will be able to preload. We cannot speed up the key delivery unfortunately.
replyBandai just posted the release+preload schedule saying Steam preload will be available on the 22nd for North/South Americas so are we getting the keys on the 22nd?
replyKeys are already on order from them and have been since before the weekend, we're hoping to receive them sometime tomorrow if all goes well.
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