Keys will be sent by Bandai as soon as possible, you'll be able to preload but it may be just after the preload goes live. Worry not you will be able to preload. We cannot speed up the key delivery unfortunately.
Bandai just posted the release+preload schedule saying Steam preload will be available on the 22nd for North/South Americas so are we getting the keys on the 22nd?
This might be a dumb question, but am I able to pre-order 2 copies? I assume it has to be done as 2 separate orders I just want to know that there's no restrictions on doing so with the same account.
Keys are already on order from Bandai, they'll be with us soon do not worry. Likely when the preload occurs (if one does). There's still plenty of time left. It's down to the publisher to send the keys at this point.
Hello :)
I'm Japanese. Store page shows that ELDEN RING has Japanese subtitle. Is it true ?
If I can't activate and change language setting to Japanese on Steam after the key released, can I refund it ?
The game is coming out in a couple days, I was wondering when the keys will be sent out, I was hoping it would arrive in time for pre-load.
replyKeys will be sent by Bandai as soon as possible, you'll be able to preload but it may be just after the preload goes live. Worry not you will be able to preload. We cannot speed up the key delivery unfortunately.
replyBandai just posted the release+preload schedule saying Steam preload will be available on the 22nd for North/South Americas so are we getting the keys on the 22nd?
replyKeys are already on order from them and have been since before the weekend, we're hoping to receive them sometime tomorrow if all goes well.
replyThis might be a dumb question, but am I able to pre-order 2 copies? I assume it has to be done as 2 separate orders I just want to know that there's no restrictions on doing so with the same account.
replyYes you can pre-order twice, you just can't in one single cart.
replyPerfect, thank you.
replyWe're 5 days away from launch. Where's the steam key?
replyKeys are already on order from Bandai, they'll be with us soon do not worry. Likely when the preload occurs (if one does). There's still plenty of time left. It's down to the publisher to send the keys at this point.
replyWhere is the -15% ? In steam the game is $50, here $51 ...
replyPrices are in USD, on Steam the SRP is $59.99 and we're $50.99.
replyIf I am from Chile, can I buy the product? In my case I bought it here, although I still ask.
replyHi there, yes it will activate in Chile :)
replyHello :)
replyI'm Japanese. Store page shows that ELDEN RING has Japanese subtitle. Is it true ?
If I can't activate and change language setting to Japanese on Steam after the key released, can I refund it ?
That's the information from Steam yes but our versions (EU/NA) will be locked for your region anyway, you won't be able to activate.
replyI will go to United States and make new Steam account. So, don't worry about region lock problem :)
replyThank you for response.