PC
ELDEN RING Steam Key
ELDEN RING
A New World Created by Hidetaka Miyazaki and George R. R. Martin
Action
Comments on ELDEN RING
208 Comments
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Australian here is it not possible to just be sent the right key when available?
replyHi there, sadly it's not that easy as we are contractually obliged to sell the region locked key in the region it comes from (US keys on US store, EU keys on EU). However customer has the right to buy the key from whatever storefront he chooses.
replyWas sad to see the game would no longer work out in my region, but at least it was easy to get refund.
replyUnfortunately the region restrictions are out out of our hands and were only informed recently by the publisher, which affects all retailers. If you still wish you can grab it from the UK/DE/FR store.
Either way we'll refund the purchase for you.
replyHow long does it take before I can spend my refunded money in the UK/DE/FR store? Right now it only looks like I can spend the refunded money here in the US store.
replyThe information keeps changing so I am requesting a refund and buying it somewhere else.
Maybe next time sort out details like this BEFORE you start selling pre-orders.
replyHey, it's changed once and that was a decision from the publisher who only recently decided that it would be this way. We had no say in this choice. I understand the frustration but it was out of our control. It's not just us, all stores are in the same boat.
You're of course free to request a refund as you like, we will be reaching out shortly to explain the situation to all customers.
replyAll I am saying is that if you are unsure if a key would work or not - don't advertise that it will, now I have to wait 5 days to get my money back which is a bit annoying.
replyI would really appreciate a heads up if I need to refund this order as my steam store is NZ which I find out now is not supported, even tho I preordered more than 2 months ago…
Alternatively receiving a UK key would work so hopefully this can be resolved
replyWe know the regional lock situation isn't clear cut, we're working on things and will be in touch as soon as possible to let you know about it. If you'd prefer you can request a refund and pick it up from the UK store instead.
replySo just now it says that it is region locked after I pre-ordered the game months ago. What the hell?
Also, since I'm from Saudi Arabia, can I get the German/British or French steam key if the US one is region locked for me even though I pre-ordered on the US store? Will I get my money back to my bank account if I want a refund? I have so many questions hopefully you guys can provide some answers at least.
replyHey there, we'll address the situation soon. Region locks were only recently added by the publisher and we need to clarify things before we get in touch with customers.
Worry not we'll be in touch soon with the answer and what's happening next.
replyWait until recently it was fine but I just noticed that it says:
replyPurchase the region safe version from: Gamesplanet UK, Gamesplanet Germany, Gamesplanet France
Will not activate in your region!
Do I need to refund ? I have pre ordered this months ago I didn't know of these restrictions
For now you do not need to worry, we're trying to discuss things with the publisher. We'll reach out to customers affected prior to release, if you prefer you can buy it from the UK/DE/FR store instead or wait for feedback.
replyI would rather wait but like I said I am from EU and when I pre ordered it it said that the game activates in my region, but if need be I will refund I guess
replyHas it been confirmed or not if the keys will work in EU? It says that the key activates where I live but the note says NA only. Please clarify.
replyWe're still waiting for confirmation, if you've pre-ordered we'll reach out and let you know prior to release.
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