You'll get the game after you've paid for it from your account page. We don't take payment and not deliver games. We're working directly with Ubisoft and are an official retailer for the game. Those negative people on Facebook were either frauders who tried using stolen payments or those who we tried to help and didn't succeed.

We actually help everyone, though some people prefer to make up things. Unfortunately we have no control over their reviews. Generally it's only a handful of people that are unhappy and most don't have issues.