Hey, yes everyone has the error because we've ran out of promo keys. No need to be angry, we're doing our best to resolve this as soon as possible and you'll still get the key. It's just taking a bit longer than we hoped.
I'm not really angry and appreciate that you are being so responsive. But this system for key redemption is the worst I've seen. ASUS should have really handled this better and is the one to blame. Instead they offload the process to someone else, and involve a merchant site that most people have never heard of.
This was a major release game and a deal with ASUS, a massive company in the PC industry. It should have been something you can generate, not have to email someone at CAPCOM for. Completely ridiculous.
As we've seen from Gamers Nexus though, ASUS doesn't like to be very proactive in consumer support unless forced.
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Hey, yes everyone has the error because we've ran out of promo keys. No need to be angry, we're doing our best to resolve this as soon as possible and you'll still get the key. It's just taking a bit longer than we hoped.
replyI'm not really angry and appreciate that you are being so responsive. But this system for key redemption is the worst I've seen. ASUS should have really handled this better and is the one to blame. Instead they offload the process to someone else, and involve a merchant site that most people have never heard of.
This was a major release game and a deal with ASUS, a massive company in the PC industry. It should have been something you can generate, not have to email someone at CAPCOM for. Completely ridiculous.
As we've seen from Gamers Nexus though, ASUS doesn't like to be very proactive in consumer support unless forced.
Thanks for your help
replyI was just able to redeem my ASUS code, so give it another try soon.
replyJust to let you know the keys are back in stock and you can now use your old voucher :) HAve fun!
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