Contact the team

Do you have questions or need a helping hand?

Europeans @ work

We give our best to support you, but Europeans need to sleep sometimes...
Remember the time zones!

What do I do with my wallet?

You can find your wallet in your user account.

Here you will find your bonus credit - small "thank you" gifts from the team and vouchers collected, it will be used automatically during your next purchase. You can also request a refund to go to your wallet, ready for your next purchase(s)
In the list below you can see the history of each transaction in your wallet.

my wallet

How do I activate wallet credit at Gamesplanet?

  • Register / Log in to
  • Select the "Wallet" tab in your account and click "Activate a Wallet Voucher"
  • Redeem your wallet code

The credit is now available in your Gamesplanet account and will automatically be used on all purchases done at Gamesplanet up until the wallet is depleted.