Contact us - Please remember to include your order number in the support email, and a clear explaination of the problem so that we can help you immediately.
You can find the contact options on the left side of this support page!
Sometimes anti-virus or security software can block the payment or a download. How to get around this? Simple - Either add Gamesplanet.com as a trusted website (this procedure will be different for each security program). Or simply disable this program before hand. Don't forget to turn it back on afterwards though ;)
Click the links below to see the Kaspersky advice on the following steps:
How to enable or disable the software "Safe Money"
How to add Gamesplanet as a trusted site
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