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ELDEN RING Steam Key
ELDEN RING
A New World Created by Hidetaka Miyazaki and George R. R. Martin
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Comments on ELDEN RING
228 Comments
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A New World Created by Hidetaka Miyazaki and George R. R. Martin
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Hello
I would like to buy this game. I am from Turkey. So europe zone. Now i see that there is no any option to buy this game. Regios issue. When can i buy this game ? You will solve this lock ?
replyYou'll have to purchase it from the UK/DE/FR stores if you want it for your region.
replyI have got 40 Dollar in the my wallet of us store. I need to use this money. Soon it will not be available. It was a promotion code. I cant see this money in other stores.
replyIs there any chance we'll be getting the keys a few days before launch so we can do the pre-install? I see that some things evidently aren't finalized, so I understand if you don't have a definitive answer yet.
replyKeys should be available in time for the preload, assuming there is one. Worry not we're working directly with Bandai and will get keys as soon as they are available.
replyThanks for the prompt reply.
replyAustralian here is it not possible to just be sent the right key when available?
replyHi there, sadly it's not that easy as we are contractually obliged to sell the region locked key in the region it comes from (US keys on US store, EU keys on EU). However customer has the right to buy the key from whatever storefront he chooses.
replyWas sad to see the game would no longer work out in my region, but at least it was easy to get refund.
replyUnfortunately the region restrictions are out out of our hands and were only informed recently by the publisher, which affects all retailers. If you still wish you can grab it from the UK/DE/FR store.
Either way we'll refund the purchase for you.
replyHow long does it take before I can spend my refunded money in the UK/DE/FR store? Right now it only looks like I can spend the refunded money here in the US store.
replyThe information keeps changing so I am requesting a refund and buying it somewhere else.
Maybe next time sort out details like this BEFORE you start selling pre-orders.
replyHey, it's changed once and that was a decision from the publisher who only recently decided that it would be this way. We had no say in this choice. I understand the frustration but it was out of our control. It's not just us, all stores are in the same boat.
You're of course free to request a refund as you like, we will be reaching out shortly to explain the situation to all customers.
replyAll I am saying is that if you are unsure if a key would work or not - don't advertise that it will, now I have to wait 5 days to get my money back which is a bit annoying.
replyI would really appreciate a heads up if I need to refund this order as my steam store is NZ which I find out now is not supported, even tho I preordered more than 2 months ago…
Alternatively receiving a UK key would work so hopefully this can be resolved
replyWe know the regional lock situation isn't clear cut, we're working on things and will be in touch as soon as possible to let you know about it. If you'd prefer you can request a refund and pick it up from the UK store instead.
replySo just now it says that it is region locked after I pre-ordered the game months ago. What the hell?
Also, since I'm from Saudi Arabia, can I get the German/British or French steam key if the US one is region locked for me even though I pre-ordered on the US store? Will I get my money back to my bank account if I want a refund? I have so many questions hopefully you guys can provide some answers at least.
replyHey there, we'll address the situation soon. Region locks were only recently added by the publisher and we need to clarify things before we get in touch with customers.
Worry not we'll be in touch soon with the answer and what's happening next.
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