Don't give up, just contact us! Please remember to include your order number in the support email, and a clear explaination of the problem so that we can help you immediately.
You can find the contact options on the left side of the support page!
Please check in your account again under "My games", and then select your game. The activation key should be displayed there.
If there is still no key in your account, contact us, tell us the order number, and add a screenshot
You've tried everything? Contact us directly - we'll look at your problem closely and try to find a solution as quickly as possible. Please remember to include your order number in the support email, and a clear explaination of the problem so that we can help you immediately.
You'll find the support information on the left side of this page
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